Cold call statistics and how to prevent nuisance calls

Ofcom recently revealed that almost eight in 10 households regularly receive cold calls or nuisance calls, leading Citizens Advice to call for financial firms and claims management organizations to be banned from harassing consumers with unwanted calls. The Ofcom report polled 850 homes and asked consumers to maintain a call diary for one month. The results showed that 82 percent of households received unsolicited calls over this four-week period. On average, people received two cold calls a week.

fool phone calls

Stop nuisance phone calls with a blocking device

Who’s calling?

According to Ofcom, organizations claiming to offer great PPI deals made up 22 percent of the unwanted telephone calls. The next most-common callers were people from market research companies, salespeople from the energy industry, and insurances sellers. A large number of the calls were from pensions “providers” who offer access to retirement funds for large fees. However, the number of nuisance calls is actually much higher because the data comes only from the calls that people were able to identify. Often the householders were unable to get a name or number out of the call. Sometimes the calls are silent – calls are generated automatically by a call centre but if they connect and there is no agent available to answer, you effectively pick up a silent call. These silent calls can be equally as annoying as they disrupt your day and cause frustration.

Cold calls to be banned?

Householders are increasingly being plagued by cold calls for financial or other services, leading to high levels of annoyance and stress. Consequently, Citizens Advice suggests a ban on cold calling which will make it clear that you are being targeted by a scam or unwanted service if you still receive calls that you didn’t ask for. However, Ofcom said it wouldn’t instigate a ban but it would open investigations into the organisations that made the offending calls. A spokesperson said a large number of smaller companies were the source of such unsolicited calls, and not the bigger names that were previously on Ofcom’s target list for investigation.

How to stop nuisance calls

To deal immediately with calls you don’t ask for, respond with a “no thank you” and hang up. Ignore any messages you get sent to your mobile phone. Report scams and problem calls to the authorities. You should also set up a system to cut the number of calls you receive and hopefully prevent them entirely in the future. You can sign up with the (TPS) Telephone Preference Service to try to stop unwanted calls to your home number. However, this service is not foolproof and it struggles to cope with unwanted calls from call centres overseas and other providers.

You can also stop nuisance phone calls with a special device that attaches to your home phone and stops unwanted calls from getting through. The device identifies important, genuine numbers so you continue to receive calls from friends and relatives and important companies but you don’t have to answer calls from people wanting to sell you unwanted services. The service helps cut down the number of calls you receive and is one of the better ways to cut the problem of cold calls off at the source.


Keyword: Stop nuisance phone calls



Image: Image attributed to Feelart


Leave a Reply